So sad because they have a great pizza oven.īut the Chicken Fingers late at night at Napoli's is great. Service was a little slow during Covid but that is getting back to normal like everywhere. Steaks are usually pretty good just don't give them a chance to over cook them but that is everywhere. The apples bacon prawns appetizer is great and the fry bread. Some of the food in House of Brothers is great. If you're in the service industry you should provide excellent customer service.The Hotel is nice. Make sure that every customer is treated the same as your favorite customer! Training everyone to treat ALL customers in a friendly, helpful and polite manner. They Would truly benefit to up their game on the customer service it would make for an overall pleasant experience. It's a nice building, the food is good breakfast has been better than any lunch or dinner. We've waited long periods for initial service, food and bill. Spaced out.Īnother visit no smiles or greeting. The person behind the podium just watched, did not even attempt to move or help. Did not assist when I had a friend that was needing help due to a broken leg and opening the front door. Starts with management! Visited many times and each visit we've been disappointed, Staff has been unfriendly, did not greet us BUT did NOTICE they made a effort with regular customers, which was extremely obvious of poor service. Truly need major training on their customer service.
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